Frequently Asked Questions
Everything you need to know about shopping with Peppermayo
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-7 business days, while Express shipping takes 1-3 business days. Once your order is dispatched, you will receive a confirmation email containing a tracking link to follow your parcel's journey.
What is your return policy for change of mind?
We offer returns for store credit or exchange within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that sale items are final sale unless faulty.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options including Afterpay, Klarna, and Zip Pay.
How do I know which size to choose?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact our customer service team for specific measurements.
Do you ship internationally?
Yes, Peppermayo ships worldwide! International delivery times vary by location, typically ranging from 5 to 15 business days. Customs duties and taxes may apply depending on your country's regulations.
What should I do if I receive a faulty item?
We aim for the highest quality, but if you receive a defective item, please email our support team immediately with your order number and photos of the fault so we can arrange a replacement or refund.